About Me
Hello, I’m Zhihua Yu (Billy) π
14+ years of enterprise technical support experience, specializing in storage systems and cloud services.
πΌ Experience
Infinidat | Director, APJ L3 Support Manager
Jul 2015 - Present
- Built APJ L3 support team, providing 24Γ7 global support
- Enterprise storage solutions, PoC testing, knowledge base
- Product training, vendor collaboration, new feature development
IBM Shanghai | Team Lead, XIV Support
Apr 2012 - Jul 2015
- Established XIV development support team in China
- Script development, troubleshooting, global training
State Street Bank | Release Administrator & QA
Aug 2008 - Apr 2012
- Deployment automation, financial system testing
π Education
Zhejiang University | Manufacturing Engineering & Automation, BS/MS
2001.9 - 2007.7
π οΈ Skills
| Storage | SAN/NAS | FC/iSCSI | Infinidat | IBM XIV |
|---|---|---|---|---|
| Cloud | Alibaba Cloud ACP | AWS | Cloud Computing | Cloud Storage |
| Systems | Linux | Unix | VMware | |
| Dev | Shell | Python | Automation |
π Certifications
- Alibaba Cloud ACP (Cloud/Storage) Β· 2021
- PMP Β· 2019
- Infinidat ICE Β· 2015
- CCNA Β· 2013
π¬ Contact
- π§ billyyuzhihua@gmail.com
- πΌ LinkedIn
- π GitHub