About
I have spent more than a decade working in enterprise infrastructure, from financial-system releases and testing to storage support and cross-regional team building. Today I focus on reliability in complex systems and on making technical support a better feedback loop between products and customers.
Experience
Infinidat
Director, APJ L3 Support Manager · Jul 2015 — Present
- Built and led the APJ L3 support team as part of a global 24×7 operation
- Worked on enterprise storage solutions, complex incident analysis, PoCs, and knowledge systems
- Partnered with product, engineering, and vendors to close feedback loops and improve the product
IBM Shanghai
Team Lead, XIV Support · Apr 2012 — Jul 2015
- Established the XIV development support team in China
- Worked on scripting, complex troubleshooting, and global technical training
State Street Bank
Release Administrator & QA · Aug 2008 — Apr 2012
- Worked on financial-system testing, release management, and deployment automation
Areas of practice
- Enterprise storage: SAN / NAS, FC / iSCSI, data protection
- Cloud and platforms: Alibaba Cloud, AWS, Linux, Unix, VMware
- Engineering: Python, Shell, automation, and diagnostics
- Teams and systems: technical support, knowledge management, and cross-regional collaboration
Education
Zhejiang University · Manufacturing Engineering & Automation, BS / MS
Sep 2001 — Jul 2007
Certifications
Alibaba Cloud ACP (Cloud Computing / Cloud Storage) · PMP · Infinidat ICE · CCNA